Yale New Haven Health Acquisition FAQ

PhysicianOne Urgent Care has been acquired by Yale New Haven Health System. We are very excited about this transition! You will find answers to the most commonly asked questions below. Read the full Press Release here.

Will the name PhysicianOne Urgent Care name change?
No, PhysicianOne is a recognized and trusted name as the Northeast leader in 24/7 urgent care. Additionally, PhyscianOne will remain a separate entity within the Yale New Haven Health System, operating as a subsidiary.  

Will the patients still be treated by the same providers?

Yes. The PhysicianOne clinical teams will remain the same and continue to treat patients at all PhysicianOne locations and through our 24/7 virtual offering.  

Will there be any changes to how the PhysicianOne centers operate?

At this time, there are no changes to the PhysicianOne Urgent Care centers or 24/7 virtual care offering.  In fact, we hope this transition will help accelerate access to convenient, value-based care for the patients we serve.  

Will the pricing/cost of care change at PhysicianOne?

No, the cost to receive care at all PhysicianOne Urgent Care centers will remain the same. Accepted insurances will remain the same as well. PhysicianOne centers do not charge hospital facility fees and this will not change with the transition.  

Will PhysicianOne patients need to use a Yale New Haven Health System provider when a referral is needed?

No. Patients will always have the ability to choose their own providers.  When needed, this transition will accelerate access to coordinated, convenient care for primary care and specialty care referrals​ within the Yale New Haven Health System network.  PhysicianOne will continue to work with our patient’s current or preferred care providers.  

We are excited for our patients to benefit from this transition, including:

  • Faster access to 24/7 coordinated, convenient care for primary care and specialty care referrals​.
  • Medical records shared among a large group of treating providers​.
  • Access to some of the most skilled and knowledgeable clinicians in medicine​.
  • Lower overall cost of care while improving healthcare outcomes for the communities served​.

I have an outstanding bill with PhysicianOne. Do I still need to pay the bill? Do I pay Yale New Haven Health System now?

If you have a bill from PhysicianOne please follow the instructions on the bill to complete payment. PhysicianOne will remain a separate company and billing, discharge instructions, follow-up care plan etc. all remain the same from your visit.  

Son kissing mother
I wanted to take a moment to thank you for the attention you gave me last week. My son was started on antibiotics and ear drops. Within 24 hours he began to feel better. The poor kid had been going to school in tears because he was afraid of missing any more days, but feeling (and looking) just awful! He's not been able to even think about lacrosse practice, but thanks to starting him on antibiotics, he was thrilled to return to practice today.
Somers, NY
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