Patient FAQs

What hours are PhysicianOne Urgent Care centers open?

In-Center Visit Hours

Mon – Fri: 8am – 8pm
Weekends & Holidays: 9am – 5pm
Thanksgiving & Christmas Day: 8am – 3pm
Click here to find the nearest center

Telehealth Visit Hours

24 hours a day, 7 days a week
Click here to book a 24/7 telehealth visit

How will I obtain my lab or test results?

If you received a COVID-19 antigen test OR a rapid PCR test for Flu, COVID-19, RSV, or Strep at the center we will provide you with the results immediately or call you with the results later that day. For other lab tests performed during your PhysicianOne Urgent Care visit, including antibody tests, please follow the directions below.

Lab results will be available for viewing on the Patient Portal. Portal instructions will be sent to the email address provided to PhysicianOne Urgent Care during registration.

You will receive an email from no-reply@healthdataexchange.com. Please be sure to check your ‘spam’ folder for this email.
To create your account, click the “Click Here” link highlighted at the bottom of the email. You will then be directed the Secure Patient Portal.
Your Username: Your username is the email address that you provided to PhysicianOne Urgent Care during registration
Enter patient’s date of birth
Create and confirm your password.
You can change your password or add an alternate email by going to the My Account tab at the top of the page.
To view your results, go to the Inbox tab and highlight the test results you would like to view.
You can then click on the paperclip (left of the clinic name) to open the message
Click on the download to view the document

Questions about lab results? Find your local office here

How much will my visit cost?

Fees vary, though are significantly lower than a visit to the emergency room and generally the same or slightly higher than a visit to your primary care doctor.

If you have insurance, the total charges will be determined based on your insurance provider’s policy regarding urgent care and the level of care you receive during your visit with us. If you have further questions, please contact your insurance company.

For information on the estimated cost of a self-pay visit, please call your local PhysicianOne Urgent Care center.

If you have a question regarding billing, please contact our billing department via the form here.

Do you accept insurance?

Yes, we accept most major insurances. Your co-pay is collected and required at the time of service. A comprehensive list of accepted insurances can be found on our website here.

What if I don't have insurance?

Insurance isn’t required to visit PhysicianOne Urgent Care, and we have reasonable self-pay fees for those without insurance. In fact, you’ll find our fees are competitive with other local healthcare providers. Feel free to call us for estimated cost information. Payment is required at the time of service. Please note: PhysicianOne Urgent Care does not accept personal checks at any locations, and cash is not accepted for payment in our Connecticut or New York centers.

Please contact us if you have a question regarding billing.

What if I have a question about my bill?

Please contact our Billing Department with questions by filling out the form here.

Is an urgent care visit more affordable than an emergency room visit?

Generally speaking, our fees are far more affordable than a visit to the emergency room, though this depends on your co-pay and the level of care you receive during your visit.

What if I have a broken bone?

We offer X-ray capabilities, so we’re able to diagnose fractures and help navigate a treatment plan. Our X-rays are read by a Board Certified Radiologist. We can also provide you with a copy of your X-rays on a CD for you to bring to your orthopedic physician for a follow-up appointment. Please be sure to call ahead for same-day X-ray availability.

How long is your wait time?

Wait times vary, though the average wait time is significantly less than the average wait time at an emergency room. Patients are typically in and out in less than an hour. You can check-in online to hold your spot in line at your nearest PhysicianOne Urgent Care.

To shorten your time in the center, start your visit with a telehealth evaluation. Telehealth visits are available 24/7. If in an in-person evaluation or testing is needed, your visit in the center will be prioritized as you have already started your visit online.

When waiting at any of our centers, your wait time will factor in those ahead of you in the wait queue who may be waiting in the waiting room or at home, as well as patients currently in the exam rooms, and patients currently receiving X-ray or lab services.

Who will I be seen by?

At PhysicianOne Urgent Care, you will be seen by one of our experienced providers who are trained in either emergency, family, or internal medicine. That provider may be a physician, a PA, or an APRN.

What is the difference between a doctor and a PA?

Doctors and PAs carry many of the same responsibilities. PAs can examine, diagnose, and treat patients; they can interpret lab tests, perform procedures, and prescribe medication. PAs are nationally certified by the National Commission on Certification of PAs in conjunction with the National Board of Medical Examiners, and they must log 100 hours of continuing medical education every two years and sit for a recertification exam every ten years. They are also required to obtain state licensure in each state they practice.

Do you treat all ages?

Yes; at PhysicianOne Urgent Care, we provide care for patients of all ages.

Do you offer flu shots and other vaccinations?

We offer the Influenza (flu) vaccine, during flu season. Visit our vaccines page, for vaccination information.

Can I make an appointment?

We provide convenient care during extended hours and offer patients the flexibility of walking in to receive care at a time that is most convenient for them. Patients also have the option to check-in online to hold a spot in the wait queue. This is not an appointment, though allows patients to “hold their spot” in line and receive a text message when it is their turn to come in and complete the check-in process in person.

Can I visit PhysicianOne Urgent Care for primary care?

While we provide convenient and high-quality urgent medical care when a patient’s PCP is unavailable, we are not a replacement for your primary care provider. We encourage patients to establish a relationship with a primary care provider, and we are happy to provide patients with the name of PCPs in their area.

Are all urgent care centers the same?

Not at all! All 26 PhysicianOne Urgent Care centers are certified by the Urgent Care Association, a very strict certification process that upholds the highest standards for Urgent Care. All providers are board-certified. Not all urgent care centers take the time to become licensed, so it is important you are aware of what level of care you are receiving. With PhysicianOne, you'll never have to worry - we take pride in our high standard of care.

What are your staff’s qualifications?

Our experienced providers are trained in emergency, family, and internal medicine. In fact, you’ll find many are the same experts who have treated patients in local area hospitals.

Are you affiliated with any hospitals?

We are proudly Affiliated with Yale New Haven Health Care System in Connecticut and New York, and with Tufts Medical Center in Massachusetts. We, also, work collaboratively with local providers, including your primary care or specialty doctor, across Connecticut, New York, and Massachusetts.