Covid-19 Updates

We’re committed to the health and safety of our patients. Learn about our COVID-19 services here.

COVID-19 FAQs & Important Updates

COVID-19 viral testing for patients with or without COVID symptoms is available every day at all PhysicianOne Urgent Care locations. COVID-19 antibody testing is also available at all locations. Patients can minimize their wait time through online check-in or through scheduling a virtual visit here.

All non-COVID Illness and Injuries: Our centers are safe and designed to ensure you are not exposed to COVID-19. To help keep everyone safe, please save your spot online to be seen at one of our centers. This will save you time and help us safely prepare for you and other patients.

COVID-19 FAQs

COVID-19 Virus Testing:
Anterior nasal swab to determine if virus particles are present. This testing is for patients with or without COVID symptoms and is available every day at all PhysicianOne Urgent Care locations.

We do offer limited quantities of rapid COVID-19 virus testing for asymptomatic patients at select PhysicianOne Urgent Care locations. Please click here to view the locations, learn more about the rapid test and schedule a rapid test.

COVID-19 Antibody Testing:
Blood draw to determine if virus antibodies are present. This test is appropriate for anyone who does not currently have symptoms of COVID-19.

Yes! We are performing drive-up COVID-19 testing at all of our urgent care centers. COVID-19 viral testing is for patients with or without COVID symptoms and is available every day at all PhysicianOne Urgent Care locations. You will first be evaluated by one of our providers via a Virtual Visit and then receive an appointment for a drive-up test, if warranted.
COVID-19 virus test results may take up to 5 business days to be returned to us from the lab. Due to the surge of COVID-19 cases in other parts of the country at this time, test results may take longer than expected. Please know we are working through alternatives to get results as quickly as possible for our patients.

We are encouraging our patients to sign up for MyQuest, as the lab will have immediate access to test results when they are available.

How to get your test results through MyQuest

  • Sign up for MyQuest at QuestDiagnostics.com/MyQuest, or download the MyQuest app
  • Check your email for a message from Quest. Click the link to confirm your email address.
  • Log in to your MyQuest account using the username and password that you chose when you signed up.
  • Select the “Verify Your Identity” option. Accept the Patient Authorization (HIPAA Authorization).
  • Complete the Identity Verification Process.
  • You’re all set! You will now get your Quest Diagnostics test results through your MyQuest account.

The steps for signing up for My Quest include ensuring that your name and Date of Birth match the information you provided at check-in, and will include an email verification step. This email verification step is critical as that is what will help match your identity so you can access your results.

Absolutely. If you register online and provide us with your cell phone number, we can text you when it is time to be seen. By checking in online and completing the registration process, you can go from your car right to an exam room.
Yes. We’re still treating patients at all of our urgent care locations. Our centers are safe and designed to ensure you are not exposed to COVID-19. To help with this process, please check in online. This will save you time and help us safely prepare for you and other patients.
Symptoms can appear within 2-14 days of contracting the virus, and they can range from mild to severe. The symptoms include:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Please note: The health and safety of our patients and team members is our top priority. As such, we respectfully ask that our adult patients do not have visitors accompany them to the center during their visit. Respectfully, we request only one parent or guardian accompany pediatric patients during their visit.

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What Our Patients Are Saying

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"The overall care I received was excellent! I also appreciate your affiliation with Yale New Haven Hospital."

Patient
Derby, CT

"Throughout the visit I felt like the staff really cared. The Doctor took his time talking with me about my symptoms, and I felt like he listened to all my concerns and took that into consideration when recommending the right treatment. Thank you!"

Patient
Hamden, CT

"I had to take my son in for an ear infection following a sudden change in temperament at daycare. He was inconsolable the entire car ride but when we got there and by the time we left this care facility he was back to his normal happy go lucky little two year old boy. I highly recommend PhysicianOne Urgent Care."

Patient
Westwood, MA

"I wanted to take a moment to thank you for the attention you gave me last week. My son was started on antibiotics and ear drops. Within 24 hours he began to feel better. The poor kid had been going to school in tears because he was afraid of missing any more days, but feeling (and looking) just awful! He's not been able to even think about lacrosse practice, but thanks to starting him on antibiotics, he was thrilled to return to practice today."

Patient
Somers, NY