COVID-19 FAQs & Important Updates
COVID-19 testing for patients with or without COVID-19 symptoms is available every day at all PhysicianOne Urgent Care locations. Advanced reservations are required to be evaluated and receive a COVID-19 test. Please reserve your place in line to receive a COVID-19 test at the nearest location here.
COVID-19 antibody testing is also available at all locations.
Routine Urgent Illness and Injuries (Non-COVID-19): Please walk in to be seen. We have a dedicated team that will take care of you so you do not need to wait in the testing line. Our centers are safe and we are here to help you.
We are an urgent care center, and also provide COVID-19 testing to help stop the spread of COVID-19. The above protocols for testing and urgent care visits help us to keep you safe and help as many people as possible.
COVID-19 Virus Testing:
During your visit, the PhysicianOne Urgent Care provider will recommend one of the below test options after evaluating medical necessity, exposure risk, and the circumstances for which you are seeking testing.
PCR test: Anterior nasal swab to determine if virus particles are present. This testing is for patients with or without COVID symptoms and is available every day at all PhysicianOne Urgent Care locations. This test is sent to an outside lab, and typically takes 7 days for results to be returned. The PCR test has a high-level of accuracy in detecting the virus, and is considered the “gold-standard” in COVID-19 virus testing. When proof of a negative COVID-19 test is required, most states, employers and schools require the PCR test.
Antigen test (rapid): We do offer limited quantities of rapid COVID-19 virus testing at all our locations. This test can also be performed on patients with or without symptoms of COVID-19. Test results are returned within 15 minutes from the time the test is administered.
COVID-19 Antibody Testing:
Blood draw to determine if virus antibodies are present. This test is appropriate for anyone who does not currently have symptoms of COVID-19.
- For the SARs Antigen (Rapid) COVID-19 test, the cost without insurance is $175 for the provider visit, evaluation and lab fees, should the claim be denied.
- For the COVID-19 PCR test, the total cost for the provider visit and evaluation is $130, and you will be charged for lab fees directly by the lab, should the claim be denied.
We understand how frustrating it can be when the cost for testing is not transparent at the time of the visit, which is why we share these costs with you. We ask that you leave a credit card on file with us so that if you are responsible for payment the credit card on file will be charged if we receive notice from the Federal Fund that the claim is denied.
Looking for testing options for your workplace or school? Please reach out to our Employer Services Team here and they will be happy to help navigate pricing and testing options.
All COVID-19 testing requires a reservation at this time. Online reservations can be made here.
During your visit, the PhysicianOne Urgent Care provider will review the reasons for seeking a COVID-19 test with you. This includes your symptoms (if symptoms are present), your exposure risk, your travel plans or your employer/school requirements. This examination will help determine which COVID-19 test is right for you and your circumstances. Once the examination is complete, the PhysicianOne Urgent Care team will administer the COVID-19 test.
For the safety of our patients and team members, we do ask that symptomatic patients (patients currently experiencing COVID-19 symptoms) wait in their vehicle and call the center upon arrival, and our medical team in the center will alert you when it is time to come in to be evaluated. Asymptomatic patients (patients who DO NOT have COVID-19 symptoms) may choose to wait in their vehicle or in the waiting room prior to their visit.
We are encouraging our patients to sign up for MyQuest, as the lab will have immediate access to test results when they are available.
How to get your test results through MyQuest
- Sign up for MyQuest at QuestDiagnostics.com/MyQuest, or download the MyQuest app
- Check your email for a message from Quest. Click the link to confirm your email address.
- Log in to your MyQuest account using the username and password that you chose when you signed up.
- Select the “Verify Your Identity” option. Accept the Patient Authorization (HIPAA Authorization).
- Complete the Identity Verification Process.
- You’re all set! You will now get your Quest Diagnostics test results through your MyQuest account.
The steps for signing up for My Quest include ensuring that your name and Date of Birth match the information you provided at check-in, and will include an email verification step. This email verification step is critical as that is what will help match your identity so you can access your results.
- Shortness of breath or difficulty breathing
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
Please note: The health and safety of our patients and team members is our top priority. As such, we respectfully ask that our adult patients do not have visitors accompany them to the center during their visit. Respectfully, we request only one parent or guardian accompany pediatric patients during their visit.