Result turnaround time update: Rapid (antigen) test results available same day, PCR test results are returned within 1-3 days.

 

COVID-19 FAQs & Important Updates

Updated 11/17/2021

NEW: EXPRESS COVID-19 testing available for the holidays!

Express COVID-19 testing is a great option if you need assurance testing to see a family member for the holidays, need to travel or simply need peace-of-mind. Express COVID-19 testing does not involve a provider evaluation, which minimizes time spent in the center for testing. Learn more about the Express COVID-19 testing option here!

COVID-19 VACCINE UPDATES:

Now offering the Johnson & Johnson and Moderna vaccine and booster at select centers. To confirm eligibility and reserve your shot, please click here

COVID-19 FAQs

Whether you need immediate test results to travel to see high-risk family members, or to return to school, or to differentiate between COVID-19 symptoms and flu symptoms, we have options for you.  Check in online to reserve your spot.

COVID-19 Virus Testing:
During your visit, the PhysicianOne Urgent Care provider will recommend one of the below test options after evaluating medical necessity, exposure risk, and the circumstances for which you are seeking testing.

PCR test: Anterior nasal swab to determine if virus particles are present. This testing is for patients with or without COVID symptoms and is available every day at all PhysicianOne Urgent Care locations. This test is sent to an outside lab, and currently takes 1-3 days for results to be returned. The PCR test has a high-level of accuracy in detecting the virus, and is considered the “gold-standard” in COVID-19 virus testing. When proof of a negative COVID-19 test is required, most states, employers and schools require the PCR test.

Antigen test (rapid): We do offer limited quantities of rapid COVID-19 virus testing at all our locations. This test can also be performed on patients with or without symptoms of COVID-19. Test results are returned the same day the test is administered.

COVID-19 Antibody Testing:
Blood draw to determine if virus antibodies are present. This test is appropriate for anyone who does not currently have symptoms of COVID-19.

We will be submitting all tests through insurance, however insurance coverage for COVID-19 Antigen (rapid) tests varies, and in many cases coverage for this test is based on medical necessity. If you are symptomatic (showing symptoms) and the PhysicianOne Urgent Care provider evaluates you and determines it is medically necessary for the test, insurance will likely cover some or all of the visit and test fees. If you are asymptomatic (showing no symptoms) and a PhysicianOne Urgent Care provider determines it is not medically necessary, (for example, you require a test for travel and are not sick) you will be required to pay for the visit and test fees, should insurance deny the claim. We ask that you leave a credit card on file with us so that if you are responsible for payment the credit card on file will be charged if we receive notice from the insurance carrier that the claim is denied. We do recommend you speak with your insurance carrier to best understand what is covered for COVID-19 testing.

We will be submitting all self-pay visits related to COVID to the Federal Fund for payment. However, the Federal Fund will determine if your claim is covered or not. If the Federal fund denies your claim, then you will be responsible for payment.

  • For the SARs Antigen (Rapid) COVID-19 test, the cost without insurance is $175 for the provider visit, evaluation and lab fees, should the claim be denied.
  • For the COVID-19 PCR test, the total cost for the provider visit and evaluation is $130, and you will be charged for lab fees directly by the lab, should the claim be denied.

We understand how frustrating it can be when the cost for testing is not transparent at the time of the visit, which is why we share these costs with you. We ask that you leave a credit card on file with us so that if you are responsible for payment the credit card on file will be charged if we receive notice from the Federal Fund that the claim is denied.

Looking for testing options for your workplace or school? Please reach out to our Employer Services Team here and they will be happy to help navigate pricing and testing options.

Please note: All COVID-19 test patients are evaluated by a provider during your visit. We are not offering swab-only visits at this time.

During your visit, the PhysicianOne Urgent Care provider will review the reasons for seeking a COVID-19 test with you. This includes your symptoms (if symptoms are present), your exposure risk, your travel plans or your employer/school requirements. This examination will help determine which COVID-19 test is right for you and your circumstances. Once the examination is complete, the PhysicianOne Urgent Care team will administer the COVID-19 test.

Rapid (antigen) rest results are returned the same day. PCR test results are currently returned within 1-3 days. We encourage you to create a MyQuest account to be notified of your test results as soon as they are posted.

How to get your results through MyQuest:

  1. Sign up for MyQuest at QuestDiagnostics.com/MyQuest, or download the MyQuest app on your mobile device
  2. Check your email for a message from Quest. Click the link to confirm your email address.
  3. Log in to your MyQuest account using the username and password that you chose when you signed up
  4. Select the “Verify Your Identity” option. Accept the Patient Authorization (HIPAA Authorization).
  5. Complete the Identity Verification Process
  6. You’re all set! You will now get your Quest Diagnostics test results through your MyQuest account.

If you are having trouble setting up your account or need to access to your test results, please call us at 1-855-349-2828 and  choose option #2 for “lab results”. One of our associates will be happy to assist you.

Absolutely. If you register online and provide us with your cell phone number, we can text you when it is time to be seen. By checking in online and completing the registration process, you can go from your car right to an exam room.
Yes. We’re still treating patients at all of our urgent care locations. Our centers are safe and designed to ensure you are not exposed to COVID-19. To help with this process, please check in online. This will save you time and help us safely prepare for you and other patients.
Symptoms can appear within 2-14 days of contracting the virus, and they can range from mild to severe. The symptoms include:

Please note: The health and safety of our patients and team members is our top priority. As such, we respectfully ask that our adult patients do not have visitors accompany them to the center during their visit. Respectfully, we request only one parent or guardian accompany pediatric patients during their visit.

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"The overall care I received was excellent! I also appreciate your affiliation with Yale New Haven Hospital."

Patient
Derby, CT

"Throughout the visit I felt like the staff really cared. The Doctor took his time talking with me about my symptoms, and I felt like he listened to all my concerns and took that into consideration when recommending the right treatment. Thank you!"

Patient
Hamden, CT

"I had to take my son in for an ear infection following a sudden change in temperament at daycare. He was inconsolable the entire car ride but when we got there and by the time we left this care facility he was back to his normal happy go lucky little two year old boy. I highly recommend PhysicianOne Urgent Care."

Patient
Westwood, MA

"I wanted to take a moment to thank you for the attention you gave me last week. My son was started on antibiotics and ear drops. Within 24 hours he began to feel better. The poor kid had been going to school in tears because he was afraid of missing any more days, but feeling (and looking) just awful! He's not been able to even think about lacrosse practice, but thanks to starting him on antibiotics, he was thrilled to return to practice today."

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Somers, NY