Covid-19 Updates

We’re committed to the health and safety of our patients. Advanced reservations required for all COVID-19 testing at this time.

COVID-19 FAQs & Important Updates

Updated 11/13/2020

COVID-19 testing for patients with or without COVID-19 symptoms is available every day at all PhysicianOne Urgent Care locations. Advanced reservations are required to be evaluated and receive a COVID-19 test. Please reserve your place in line to receive a COVID-19 test at the nearest location here.

COVID-19 antibody testing is also available at all locations.

Routine Urgent Illness and Injuries (Non-COVID-19): Please walk in to be seen. We have a dedicated team that will take care of you so you do not need to wait in the testing line. Our centers are safe and we are here to help you.

We are an urgent care center, and also provide COVID-19 testing to help stop the spread of COVID-19. The above protocols for testing and urgent care visits help us to keep you safe and help as many people as possible.

COVID-19 FAQs

Whether you need immediate test results to travel to see high-risk family members, or to return to school, or to differentiate between COVID-19 symptoms and flu symptoms, we have options for you.

COVID-19 Virus Testing:
During your visit, the PhysicianOne Urgent Care provider will recommend one of the below test options after evaluating medical necessity, exposure risk, and the circumstances for which you are seeking testing.

PCR test: Anterior nasal swab to determine if virus particles are present. This testing is for patients with or without COVID symptoms and is available every day at all PhysicianOne Urgent Care locations. This test is sent to an outside lab, and typically takes 7 days for results to be returned. The PCR test has a high-level of accuracy in detecting the virus, and is considered the “gold-standard” in COVID-19 virus testing. When proof of a negative COVID-19 test is required, most states, employers and schools require the PCR test.

Antigen test (rapid): We do offer limited quantities of rapid COVID-19 virus testing at all our locations. This test can also be performed on patients with or without symptoms of COVID-19. Test results are returned within 15 minutes from the time the test is administered.

COVID-19 Antibody Testing:
Blood draw to determine if virus antibodies are present. This test is appropriate for anyone who does not currently have symptoms of COVID-19.

We will be submitting all tests through insurance, however insurance coverage for COVID-19 Antigen (rapid) tests varies, and in many cases coverage for this test is based on medical necessity. If you are symptomatic (showing symptoms) and the PhysicianOne Urgent Care provider evaluates you and determines it is medically necessary for the test, insurance will likely cover some or all of the visit and test fees. If you are asymptomatic (showing no symptoms) and a PhysicianOne Urgent Care provider determines it is not medically necessary, (for example, you require a test for travel and are not sick) you will be required to pay for the visit and test fees, should insurance deny the claim. We ask that you leave a credit card on file with us so that if you are responsible for payment the credit card on file will be charged if we receive notice from the insurance carrier that the claim is denied. We do recommend you speak with your insurance carrier to best understand what is covered for COVID-19 testing.

We will be submitting all self-pay visits related to COVID to the Federal Fund for payment. However, the Federal Fund will determine if your claim is covered or not. If the Federal fund denies your claim, then you will be responsible for payment.

  • For the SARs Antigen (Rapid) COVID-19 test, the cost without insurance is $175 for the provider visit, evaluation and lab fees, should the claim be denied.
  • For the COVID-19 PCR test, the total cost for the provider visit and evaluation is $130, and you will be charged for lab fees directly by the lab, should the claim be denied.

We understand how frustrating it can be when the cost for testing is not transparent at the time of the visit, which is why we share these costs with you. We ask that you leave a credit card on file with us so that if you are responsible for payment the credit card on file will be charged if we receive notice from the Federal Fund that the claim is denied.

Looking for testing options for your workplace or school? Please reach out to our Employer Services Team here and they will be happy to help navigate pricing and testing options.

All COVID-19 testing requires a reservation at this time. Online reservations can be made here.

During your visit, the PhysicianOne Urgent Care provider will review the reasons for seeking a COVID-19 test with you. This includes your symptoms (if symptoms are present), your exposure risk, your travel plans or your employer/school requirements. This examination will help determine which COVID-19 test is right for you and your circumstances. Once the examination is complete, the PhysicianOne Urgent Care team will administer the COVID-19 test.

For the safety of our patients and team members, we do ask that symptomatic patients (patients currently experiencing COVID-19 symptoms) wait in their vehicle and call the center upon arrival, and our medical team in the center will alert you when it is time to come in to be evaluated. Asymptomatic patients (patients who DO NOT have COVID-19 symptoms) may choose to wait in their vehicle or in the waiting room prior to their visit.

COVID-19 virus test results may take up to 7 business days to be returned to us from the lab. Due to the surge of COVID-19 cases at this time, test results may take longer than expected. We appreciate your patience and understanding, as the delays in test result turnaround time are directly impacted by the high volume of testing for both local and national labs. Please know we are working through alternatives to get results as quickly as possible for our patients during these challenging times.

We are encouraging our patients to sign up for MyQuest, as the lab will have immediate access to test results when they are available.

How to get your test results through MyQuest

  • Sign up for MyQuest at QuestDiagnostics.com/MyQuest, or download the MyQuest app
  • Check your email for a message from Quest. Click the link to confirm your email address.
  • Log in to your MyQuest account using the username and password that you chose when you signed up.
  • Select the “Verify Your Identity” option. Accept the Patient Authorization (HIPAA Authorization).
  • Complete the Identity Verification Process.
  • You’re all set! You will now get your Quest Diagnostics test results through your MyQuest account.

The steps for signing up for My Quest include ensuring that your name and Date of Birth match the information you provided at check-in, and will include an email verification step. This email verification step is critical as that is what will help match your identity so you can access your results.

Absolutely. If you register online and provide us with your cell phone number, we can text you when it is time to be seen. By checking in online and completing the registration process, you can go from your car right to an exam room.
Yes. We’re still treating patients at all of our urgent care locations. Our centers are safe and designed to ensure you are not exposed to COVID-19. To help with this process, please check in online. This will save you time and help us safely prepare for you and other patients.
Symptoms can appear within 2-14 days of contracting the virus, and they can range from mild to severe. The symptoms include:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Please note: The health and safety of our patients and team members is our top priority. As such, we respectfully ask that our adult patients do not have visitors accompany them to the center during their visit. Respectfully, we request only one parent or guardian accompany pediatric patients during their visit.

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