Patient FAQ

What are your staff’s qualifications?

Our experienced providers are trained in emergency, family, and internal medicine. In fact, you’ll find many are the same experts who have treated patients in local area hospitals.

Are you affiliated with any hospitals?

We are proudly Affiliated with Yale New Haven Health Care System in Connecticut and New York. We, also, work collaboratively with local providers, including your primary care or specialty doctor, across Connecticut, New York, and Massachusetts.

How much will my visit cost?

Fees vary, though are significantly lower than a visit to the emergency room and generally the same or slightly higher than a visit to your primary care doctor.

If you have insurance, the total charges will be determined based on your insurance provider’s policy regarding urgent care and the level of care you receive during your visit with us. If you have further questions, please contact your insurance company.

For information on the estimated cost of a self-pay visit, please call your local PhysicianOne Urgent Care center.

If you have a question regarding billing, please contact our billing company, MDIII Billing Solutions, at 203-885-0814.

Do you accept insurance?

Yes, we accept most major insurances. Your co-pay is collected and required at the time of service. Please call your nearest PhysicianOne Urgent Care location to inquire if we accept your insurance.

What if I don’t have insurance?

Insurance isn’t required to visit PhysicianOne Urgent Care, and we have reasonable self-pay fees for those without insurance. In fact, you’ll find our fees are competitive with other local healthcare providers. Feel free to call us for estimated cost information. Payment is required at the time of service. Please note: PhysicianOne Urgent Care does not accept personal checks.

Is an urgent care visit more affordable than an emergency room visit?

Generally speaking, our fees are far more affordable than a visit to the emergency room, though this depends on your co-pay and the level of care you receive during your visit.

What if I have a broken bone?

We have on-site X-ray capabilities, so we’re able to diagnose fractures and then splint them during your visit. Our X-rays are read by a Board Certified Radiologist. We can also provide you with a copy of your X-rays on a CD for you to bring to your orthopedic physician for a follow-up appointment.

How long is your wait time?

Wait times vary, though the average wait time is significantly less than the average wait time at an emergency room. Patients are typically in and out in less than an hour. You can check current wait times and check-in online to hold your spot in line at your nearest PhysicianOne Urgent Care.

When waiting at any of our centers, your wait time will factor in those ahead of you in the wait queue who may be waiting in the waiting room or at home, as well as patients currently in the exam rooms, and patients currently receiving X-ray or lab services.

Who will I be seen by?

At PhysicianOne Urgent Care, you will be seen by one of our experienced providers who are trained in either emergency, family, or internal medicine. That provider may be a physician, a PA, or an APRN.

What is the difference between a doctor and a PA?

Doctors and PAs carry many of the same responsibilities. PAs can examine, diagnose, and treat patients; they can interpret lab tests, perform procedures, and prescribe medication. PAs are nationally certified by the National Commission on Certification of PAs in conjunction with the National Board of Medical Examiners, and they must log 100 hours of continuing medical education every two years and sit for a recertification exam every ten years. They are also required to obtain state licensure in each state they practice.

Do you treat all ages?

Yes; at PhysicianOne Urgent Care, we provide care for patients of all ages.

Do you offer flu shots and other vaccinations?

We offer the Influenza (flu) vaccine, during flu season. Visit our vaccines page, for vaccination information.

Can I make an appointment?

Unlike a primary care setting, PhysicianOne Urgent Care does not offer appointments. We provide convenient care during extended hours and offer patients the flexibility of walking in to receive care at a time that is most convenient for them. Patients also have the option to check-in online to hold a spot in the wait queue. This is not an appointment, though allows patients to “hold their spot” in line and receive a text message when it is their turn to come in and complete the check-in process in person.

Can I visit PhysicianOne Urgent Care for primary care?

No. While we provide convenient and high-quality urgent medical care when a patient’s PCP is unavailable, we are not a replacement for your primary care provider. We encourage patients to establish a relationship with a primary care provider, and we are happy to provide patients with the name of PCPs in their area.

Are all urgent care centers the same?

No. Not all urgent care centers are created equal. PhysicianOne Urgent Care is the original Urgent Care of Connecticut and has, since 2008, set the standard for high-quality urgent care in the market, as the first UCAOA Accredited urgent care organization in Connecticut. All 17 PhysicianOne Urgent Care locations, throughout Connecticut, New York, and Massachusetts are UCAOA Accredited, a nationally-recognized symbol for urgent care quality, safety, and scope.

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