What to Expect When You Book a Telehealth Virtual Visit

What to Expect When You Book a Telehealth Virtual VisitPhysicianOne Urgent Care—a leading immediate care provider that’s been serving patients since 2008—is pleased to offer telemedicine services to patients across Connecticut, Massachusetts, and New York. If you’ve never attended a telehealth virtual visit with us before, you may be curious about how the process works. We’ve compiled everything you need to know right here.

What Is Telemedicine?

Before getting into what you should expect during a telehealth virtual visit, it may be helpful to provide an overview of what telemedicine is and the conditions it can be used to treat. Telemedicine allows patients to consult with medical providers from the comfort of their own home using a secure video-conferencing platform on a computer or mobile device. In certain circumstances, a telehealth virtual visit can be an excellent option for individuals who need professional treatment but don’t want to attend an in-office visit, possibly because:

  • They don’t feel well enough to leave the house
  • They want to avoid exposure to additional illnesses
  • They want to avoid spreading their germs to other individuals

Telemedicine is appropriate for a wide range of non-emergency illnesses and injuries, including the common cold, influenza (the flu), heartburn, migraines, seasonal allergies, urinary tract infections (UTIs), minor burns, skin rashes, and insect bites and stings. However, if your condition requires hands-on care—such as a fracture that requires a cast, or a laceration that requires stitches—then you’ll need to visit a provider’s office for in-person treatment. And if you’re experiencing an emergency—such as a heart attack or a stroke—then you should get to an emergency room as soon as possible.

What Happens During the Appointment?

During your telehealth virtual visit, one of the experienced providers at PhysicianOne Urgent Care will:

  • Ask about your symptoms, including when they started, whether they’ve improved or worsened since that time, and what you’ve done to treat them so far
  • Conduct a brief review of your medical history
  • Recommend a course of treatment that’s customized to your specific needs
  • Answer any questions you may have
  • Refill certain prescriptions, if necessary

Will I Need to Visit an Office?

In many cases, telemedicine patients don’t need to visit an office for in-person treatment. However, in certain instances, an in-office visit may be required for testing or follow-up care. For example, if you’re experiencing COVID-19 symptoms, we may recommend that you visit one of our locations for in-person testing. If our provider determines that an in-office visit is necessary, he or she will let you know and provide you with more specifics about the next steps to take.

How Much Does This Service Cost?

You’ll be glad to know that most commercial health insurance plans, as well as Medicare and Medicaid, have begun offering coverage for telemedicine services. If your insurance plan covers your telehealth virtual visit, we’ll directly bill your carrier. If your plan doesn’t offer coverage, or if you don’t have insurance at this time, we also offer a $130 self-pay rate for telehealth virtual visits.

Schedule a Telehealth Virtual Visit

If you’re interested in booking a telehealth virtual visit with PhysicianOne Urgent Care, you can do so by clicking here, selecting your state of residence, and answering a few questions about your contact information, your payment preferences, your availability, and the reason for your visit. We look forward to providing you with the exceptional care you deserve.

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"The overall care I received was excellent! I also appreciate your affiliation with Yale New Haven Hospital."

Derby, CT

"Throughout the visit I felt like the staff really cared. The Doctor took his time talking with me about my symptoms, and I felt like he listened to all my concerns and took that into consideration when recommending the right treatment. Thank you!"

Hamden, CT

"I had to take my son in for an ear infection following a sudden change in temperament at daycare. He was inconsolable the entire car ride but when we got there and by the time we left this care facility he was back to his normal happy go lucky little two year old boy. I highly recommend PhysicianOne Urgent Care."

Westwood, MA

"I wanted to take a moment to thank you for the attention you gave me last week. My son was started on antibiotics and ear drops. Within 24 hours he began to feel better. The poor kid had been going to school in tears because he was afraid of missing any more days, but feeling (and looking) just awful! He's not been able to even think about lacrosse practice, but thanks to starting him on antibiotics, he was thrilled to return to practice today."

Somers, NY