New Appointment Options for Patients


Virtual Appointments and Curb Side Check-In Available to Urgent Care Patients

virtual appointment check-inAt PhysicianOne Urgent Care, our patients’ safety is our top priority. That’s why, in response to the recent COVID-19 outbreak, our Connecticut, Massachusetts, and New York clinics have updated patient visitation procedures. In addition to providing Virtual Visit appointments—which allow you to quickly discuss your condition with a healthcare expert from the safety of your home—we now offer curb side check-ins and in-car waiting for those who need to physically visit our clinics in order to receive treatment. These measures keep every member of our community as safe as possible without compromising the top-notch patient care that we strive to provide.

How Curb-Side Check-In Works

As local emergency rooms reach capacity, forcing staff to turn away patients exhibiting non-severe symptoms, we want you to know that our extended-hours clinics remain open to accept new patients. However, if you or a member of your household is showing signs of sickness, we will check you in curbside and allow you to wait in your vehicle until a member of our highly experienced staff can see you. Symptoms that merit a curbside check-in include:

  • Fever
  • Fatigue
  • Body aches
  • Cough
  • Sore throat
  • Nasal congestion
  • Runny nose

Additionally, patients with a compromised immune system or other underlying conditions may also be asked to check-in curbside. These measures allow sick individuals to receive the care that they need while minimizing the exposure of patients in our clinics. Ultimately, our goal is to limit the spread of disease in order to keep all of our patients as safe as possible.

A Commitment to Providing Exceptional Patient Care

We understand that many members of our community may feel anxious at this time. That’s why we’re taking every possible action to provide necessary medical care while keeping patients as healthy as possible. If Telehealth or Virtual Visits just aren’t feasible for you and you must physically visit one of our 23 locations, you can know that we’re working to minimize the spread of disease while allowing patients like you to receive top-notch treatment from a compassionate and experienced team of health professionals.

To find your closest PhysicianOne Urgent Care clinic and schedule a Virtual Visit or check-in online, contact us today.

Dr. Jeannie Kenkare

Written by Dr. Jeannie Kenkare

Dr. Kenkare is a highly experienced clinician with a background in family medicine. As a founding member of PhysicianOne Urgent Care's parent company Happy Mountains, she is also our Chief Medical Officer. Dr. Kenkare provides guidance and leadership to our health care team, and is responsible for the review of clinical guidelines, decision tools, and outcomes to develop and implement strategies that will improve patient care and clinical quality.


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