5 Ways We’re Keeping You Safe


The safety of our patients and team members is always our top priority. The next time you’re in one of our centers, you will likely notice the updates we have made. Learn about the precautions we are taking to keep you safe and healthy during your in-center visit to PhysicianOne Urgent Care below.

Waiting Rooms

Our waiting rooms have been updated to accommodate 6 feet of distance between patients whenever possible. This includes space between chairs in the waiting room, and decals on the waiting room floor to help maintain 6 feet of distance. We have installed Plexiglas barriers at our front desk stations to minimize exposure to patients and stff during check in.

HEPA Filtration Systems
High-Efficiency Particulate Air Filters (HEPA) are a special type of filter that captures microscopic particles, have been shown to help reduce the presence of COVID-19 in the air. 

Contactless Check In
Checking in online gives you the option to wait in your vehicle until it is time to be seen in the center, avoiding the waiting room altogether. When you check in online, you also have the option to digitally fill out any paperwork associated with your visit, skipping the need to handle paperwork or sign forms in the center. Check in here!

COVID-19 Car-Side Visits
We continue to conduct COVID-19 evaluations and testing outside our centers, to minimize exposure inside the center. If you have COVID-19 symptoms such as fever, sore throat, cough, shortness of breath or general feeling of malaise, please reach out. You will first be evaluated by one of our providers via a Virtual Visit and then receive an appointment for a drive-up test at one of our centers. 

Virtual Visits

Through a secure video-conferencing platform on a mobile device or desktop computer, you can have a “face-to-face” Virtual Visit with one of our trusted providers—without ever leaving the safety and comfort of your home.

During your Virtual Visit, your PhysicianOne Urgent Care provider will ask about your concerns, assess your symptoms, answer your questions, and recommend appropriate next steps. We can also refill certain prescriptions, if necessary. If your provider determines that an in-office visit is warranted for testing or follow-up care, you will be directed to visit one of our urgent care locations in Connecticut, Massachusetts, or New York.

Dr. Jeannie Kenkare

Written by Dr. Jeannie Kenkare

Dr. Kenkare is a highly experienced clinician with a background in family medicine. As a founding member of PhysicianOne Urgent Care's parent company Happy Mountains, she is also our Chief Medical Officer. Dr. Kenkare provides guidance and leadership to our health care team, and is responsible for the review of clinical guidelines, decision tools, and outcomes to develop and implement strategies that will improve patient care and clinical quality.

Website: https://www.physicianoneurgentcare.com

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