5 Ways We’re Keeping You Safe

The safety of our patients and team members is always our top priority. The next time you’re in one of our centers, you will likely notice the updates we have made. Learn about the precautions we are taking to keep you safe and healthy during your in-center visit to PhysicianOne Urgent Care below.

Waiting Rooms

Our waiting rooms have been updated to accommodate 6 feet of distance between patients whenever possible. This includes space between chairs in the waiting room, and decals on the waiting room floor to help maintain 6 feet of distance. We have installed Plexiglas barriers at our front desk stations to minimize exposure to patients and stff during check in.

HEPA Filtration Systems
High-Efficiency Particulate Air Filters (HEPA) are a special type of filter that captures microscopic particles, have been shown to help reduce the presence of COVID-19 in the air. 

Contactless Check In
Checking in online gives you the option to wait in your vehicle until it is time to be seen in the center, avoiding the waiting room altogether. When you check in online, you also have the option to digitally fill out any paperwork associated with your visit, skipping the need to handle paperwork or sign forms in the center. Check in here!

COVID-19 Car-Side Visits
We continue to conduct COVID-19 evaluations and testing outside our centers, to minimize exposure inside the center. If you have COVID-19 symptoms such as fever, sore throat, cough, shortness of breath or general feeling of malaise, please reach out. You will first be evaluated by one of our providers via a Virtual Visit and then receive an appointment for a drive-up test at one of our centers. 

Virtual Visits

Through a secure video-conferencing platform on a mobile device or desktop computer, you can have a “face-to-face” Virtual Visit with one of our trusted providers—without ever leaving the safety and comfort of your home.

During your Virtual Visit, your PhysicianOne Urgent Care provider will ask about your concerns, assess your symptoms, answer your questions, and recommend appropriate next steps. We can also refill certain prescriptions, if necessary. If your provider determines that an in-office visit is warranted for testing or follow-up care, you will be directed to visit one of our urgent care locations in Connecticut, Massachusetts, or New York.

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What Our Patients Are Saying

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Rating 5.0

"The overall care I received was excellent! I also appreciate your affiliation with Yale New Haven Hospital."

Derby, CT

"Throughout the visit I felt like the staff really cared. The Doctor took his time talking with me about my symptoms, and I felt like he listened to all my concerns and took that into consideration when recommending the right treatment. Thank you!"

Hamden, CT

"I had to take my son in for an ear infection following a sudden change in temperament at daycare. He was inconsolable the entire car ride but when we got there and by the time we left this care facility he was back to his normal happy go lucky little two year old boy. I highly recommend PhysicianOne Urgent Care."

Westwood, MA

"I wanted to take a moment to thank you for the attention you gave me last week. My son was started on antibiotics and ear drops. Within 24 hours he began to feel better. The poor kid had been going to school in tears because he was afraid of missing any more days, but feeling (and looking) just awful! He's not been able to even think about lacrosse practice, but thanks to starting him on antibiotics, he was thrilled to return to practice today."

Somers, NY